Report an Issue
If you have a concern about a completed Team Bespoke project, use this page to understand our 12-month workmanship guarantee
and submit the information our team needs to investigate.
Before You Report an Issue
We take the quality of our work seriously. If you believe there may be a fault with your completed landscaping project, please review the information below before submitting your report.
Some changes are a normal part of materials weathering and an outdoor space settling. Our aftercare guides may help you identify whether routine care is required or whether the matter should be investigated by our team.
12 Months from Project Completion
Our workmanship guarantee covers qualifying defects caused by our installation. Issues must be reported to Team Bespoke in writing within 12 months.
What the Workmanship Guarantee Covers
Covered
The guarantee covers qualifying defects caused by our installation, including:
- Patio or paving movement caused by an inadequately installed base
- Defective drainage resulting from poor installation
- Structural installation faults in fencing, decking and similar features
- Failure of mortar-based paving joints caused by defective workmanship
Not Normally Covered
The workmanship guarantee does not normally cover:
- Normal wear and tear, weathering or material discolouration
- Damage caused by misuse, pets, vehicles or third parties
- Moss, algae or weed growth
- Living materials such as turf, plants, shrubs or trees
- Damage caused by external factors outside our control
- Faults involving customer-supplied or non-approved materials
The Team Bespoke workmanship guarantee provides additional protection and does not replace or restrict any rights you may have under consumer law. Each report will be considered on its individual circumstances.
What We Need from You
Providing clear information and photographs helps our team assess your report properly and reduces the need for unnecessary follow-up.
Your Details
Your name, contact information and project address.
Project Details
The approximate completion date and the area or material involved.
Description
A clear explanation of the concern and when you first noticed it.
Photographs
Wide photographs of the area and close-up images showing the issue.
What Happens After You Submit?
Report Received
Your written report and photographs are sent to our office for review.
Initial Assessment
We review the project details, your report and the evidence provided.
Further Review
We may request more information or arrange a site inspection where required.
Outcome Confirmed
We confirm whether the issue is covered and explain the appropriate next steps.
If the Issue Is Not Covered
If an inspection confirms that the issue is not covered by our workmanship guarantee, call-out, investigation and repair charges may apply. Where appropriate, we will explain the findings and provide details of any recommended chargeable work.
Submitting a report does not automatically confirm that an issue is covered by the guarantee.
Start Your Issue Report
Complete the form below and include clear photographs wherever possible. Our team will review the information provided and contact you regarding the next steps.